Bereavement services privacy notice

This policy explains how the information we collect about you is used and your rights in relation to that information.

Controller DPO

Our controller Data Protection Officer (DPO) is the Head of Information Governance.

Contact the Data Protection Officer.

Information we collect

  • name
  • address
  • contact number
  • email address


  • ensure public health funerals can be arranged
  • enable cremations to take place
  • facilitate burials
  • assist with ordering memorials for cremations and burials.

Lawful basis

  • LACO - Local Authorities Burial Act
  • Cremation (England and Wales) Regulation 2008
  • The Public Health (Control of Diseases) Act 1984 Section 46


Home Office approved medical referee.

This information is seen on a once only basis, in the offices and is not taken away. This allows the referee to verify that the cremation can take place.

This information is collated on our database to allow us to contact applicants and grave owners for any future issues, such as grave right expiration.


You have the right to access, rectify and delete personal information, in addition to other rights as explained in the full version of our privacy notice.

You have the right to contact us with a complaint if you’re unhappy with the way your personal data has been used.

We are committed to resolving complaints about our collection or use of personal information.

You also have the right to lodge a complaint with the ICO if this issue is not resolved. You may at any time control access to and use of your personal information by contacting the Controller DPO.

Such control will include the ability to see what information we hold and to opt out of any use of your personal information and to prevent disclosure to any third party except as required by law or the order of a court of proper jurisdiction.

Additional information

Please visit the full version of our privacy notice.