Covid-19 emergency shopping service privacy notice

Privacy notice for our Covid-19 shopping service, targeted at people who are self-isolating.

The council commissioned provider onHand to deliver a shopping service for residents of the London Borough of Lambeth as part of its programme for emergency relief during the Covid-19 emergency.

This is a shopping service targeted at people who are self-isolating and was launched on Monday 11 May.

Some key information:

  • to access this service a resident or someone on their behalf, will call the helpline, details will be passed to the triage team who refer directly to onHand
  • DBS-checked volunteers will then access the onHand app, look for live requests for help and respond
  • once a shopping list has been made the volunteer, shops, delivers it safely and the resident then pays for their shopping via onHand’s secure telephony system
  • buddying relationships are encouraged so often shoppers become befrienders

All referrals should take place via the helpline, on 020 7926 2999, open Monday to Saturday, from 9am to 6pm.

General privacy information

We share your personal information only for the reasons set out above, unless the law requires or permits us to share it for another reason, for example, this is necessary to protect you or others from harm.

In order to provide the above service your personal information will be handled securely, strictly on a need to know basis, only by those specifically authorised to do so and will not be kept longer than is necessary.

You can talk to Lambeth about whether your data is being used for this service without it affecting your legal rights.

At the start of the contract the provider requires and records informed consent of service users for its collection, control and processing of their personal data.

At the end of the contract, with your consent, the provider will:

a) Seek the renewed informed consent of service users to continue using their personal data and
b) Notify them of the subject access request fee.

The provider warrants that it will cease processing and use of the personal data of any service user who requests it at any time during the contract term or after the end of the contract term. The provider warrants that it will comply with its privacy policy.

Additional information

View the full version of our privacy notice.