Homeless Prevention Service privacy notice

This policy explains how the information that we collect about you is used, and your rights in relation to that information.

Controller DPO

Our controller Data Protection Officer (DPO) is the Head of Information Governance.

Information we collect

  • Name and contact details.
  • Proof of your identity, address and circumstances, for example, family and dependents, tenancy agreements and financial details.
  • Cross reference with other information held by us or other statutory agencies, including benefit, medical and criminal records, social services records and immigration records, where relevant.
  • Financial details, medical and criminal records, details of family circumstances and immigration records, where relevant.


  • We collect information about you to carry out our duties as required by legislation, including the Housing Act 1996 and the Homelessness Reduction Act 2017.
  • We collect information from you directly and from others in order to assess your housing needs, eligibility for services, housing options, to help prevent homelessness and provide you with housing, according to our statutory duties.
  • We might ask your family members, landlord, GP or hospital, support worker, social services or other third parties for information.


We share relevant information with:

  • other statutory agencies
  • other council departments
  • solicitors and advocates
  • accommodation providers including those in the private sector
  • support agencies that we work with, which we will ask for your consent for.


  • You have the right to contact us with a complaint if you’re unhappy with the way that your personal data has been used. We are committed to resolving complaints about our collection or use of personal information. You also have the right to lodge a complaint with the ICO if this issue is not resolved.
  • You may at any time control access to and use of your personal information by contacting the Controller DPO. Such control will include the ability to see what information we hold and to opt out of any use of your personal information. You are also able to prevent disclosure to any third party except as required by law or the order of a court of proper jurisdiction.

Additional Information