Accessibility statement for the mylambeth website

This accessibility statement is for mylambeth.

This service is part of the wider Lambeth website. There’s a separate accessibility statement for the main Lambeth website.

This page only contains information about mylambeth, which is available at the following URL address:

We want as many people as possible to be able to use this website.

You should be able to:

  • zoom in up to 250% without the text spilling off the screen
  • use the most of the site in plain text format (without styling)

We’ve also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.

We aim to make this site easy to understand. If you have difficulty understanding any of the content, please contact us at

How accessible this website is

We know some parts of this website aren’t fully accessible:

  • Heading structure needs amending.
  • You can’t navigate this website using just a keyboard.
  • You can’t fully navigate the forms on this website using a keyboard.
  • You cannot modify the line height or spacing of text.

Resizable text

We haven’t fixed the size of the text on the website so you can alter the font size on the screen to make it easier to read.

Colour scheme

You can set your web browser to ignore the colours that we have used on this website. You can ask your browser to use your own preferred colour scheme when viewing this site.

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, email

We’ll consider your request and get back to you within 10 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, email or call 020 7926 1000.

It would be helpful if your e-mail contained the following:

  • The part of the page(s) that you are having difficulties with.
  • How you are accessing the site, for example on your phone, on a laptop, on a tablet.
  • If on a laptop or tablet, which browser you are using, for example Firefox, Internet Explorer, Chrome or Safari.
  • The nature of your disability, if any.
  • A description of the problem.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We can provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

If you would like information published by Lambeth Council in large print, Braille, audio tape, in pictures and symbols, or in a community language please call 020 7926 1000.

Technical information about this website’s accessibility

Lambeth Council is committed to making this service accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • Some of our forms are difficult to navigate using a keyboard. You can’t view the help text when it is included alongside some fields. This fails WCAG 2.1 success criterion 2.1.1 (keyboard accessible). We aim to fix this by September 2020.
  • Heading structure on all pages is not in logical order. For example, heading level 2 comes before heading level 1 because the mylambeth logo is styled using heading 2. This fails WCAG 2.1 success criterion 2.4.6 (headings and labels). We aim to fix this by September 2020.
  • You can’t navigate this website using just a keyboard. You can’t navigate beyond the first ‘question’ of each page. This fails WCAG 2.1 success criterion 2.1.1 (keyboard accessible). We aim to fix this by September 2020.

Content that’s not within the scope of the accessibility regulations

We don't embed videos or maps on any forms in mylambeth. If this changes we will ensure they are accessible or provide an accessible alternative.

How we tested this website

This website was last tested on 25 June 2020. The Lambeth web team carried out the testing, with the help of accessibility testing browser plugin Wave.

What we’re doing to improve accessibility

We are working with the supplier, IEG4, and following WCAG guidelines to work towards being fully compliant with WCAG 2.1 AA success criteria. We will do this by September 2020.