We have made every effort to make this site accessible and easy to use for everyone by supporting the latest version of browsers and operating systems.
You should be able to:
- zoom in up to 500 per cent without the text spilling off the screen
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).
We’ve also written the text in Plain English to make it as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.
We aim to make this site easy to understand. If you have difficulty understanding any of the content, please contact us at webteam@lambeth.gov.uk.
How accessible this website is
We know some parts of this website are not fully accessible:
- Heading structure needs amending on some of the pages.
- The colour contrast for the footer text is not strong enough.
- The field that is in focus is not always highlighted.
- The language of the page has not been set.
- Some field labels require you to focus on the field to view the labels.
- Some form fields have more than one label.
- The search field doesn’t have a clear description.
- Some of the site can’t be navigated using just a keyboard.
Navigating the site without using a mouse
You can move between links using the 'Tab' key on the keyboard. To tab through the links in the opposite direction, key 'Shift+Tab'. Once a link is highlighted, key 'Enter' to follow the link.
Resizable text
We haven’t fixed the size of the text on the website so you can alter the font size on the screen to make it easier to read.
There are a number of ways to change the text size in your browser, the easiest way is to follow these steps:
Chrome
Hold down the ctrl key and press the + / – key
Safari
Press Apple and the + / – key. To return the text to its original size, press Apple + 0
Firefox
- select the ‘View’ menu
- select Zoom
- click on Zoom text only and then hold down the ctrl key and press the + key
It is also possible to increase or decrease the size of the text by holding down the ctrl key whilst using the scroll wheel on the mouse.
Internet Explorer
- select the ‘View’ menu
- select the ‘Text Size’ option from the menu
- click on the text size you want to view
Microsoft Edge
- select ‘settings’ from the menu
- under ‘reading view font size’ select the font size you want
Colour scheme
You can set your web browser to ignore the colours that we have used on this website. You can ask your browser to use your own preferred colour scheme when viewing this site.
What to do if you cannot access parts of this website
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, email webteam@lambeth.gov.uk or call 020 7926 1000.
We’ll consider your request and get back to you within 10 working days.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, email webteam@lambeth.gov.uk or call 020 7926 1000.
It would be helpful if your email contained the following:
- The URL(s)(web address) of the page(s) that you are having difficulties with
- How you are accessing the site, for example on your phone, on a laptop, on a tablet
- If on a laptop or tablet, which browser you are using, for example Firefox, Internet Explorer, Chrome or Safari
- The nature of your disability, if any
- A description of the problem
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
We provide a text relay service for people who are deaf, hearing impaired or have a speech impediment.
Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.
If you would like information published by Lambeth Council in large print, Braille, audio tape, in pictures and symbols, or in a community language please call 020 7926 1000.
Technical information about this website’s accessibility
Lambeth Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
Non accessible content
The content listed below is non-accessible for the following reasons.
Non compliance with the accessibility regulations
- The welcome screen is missing a header. The reasons screen starts at level h2, without an h1 header. This doesn’t meet WCAG 2.1 Success Criterion 2.4.6 Headings and Labels. We plan to fix this by the end of February 2020.
- The contrast between the footer text (powered by Barbour Logic, privacy, terms and conditions, accessibility) and the background does not have a high enough contrast ratio. This doesn’t meet WCAG 2.1 Success Criterion 1.4.3 Contrast (Minimum). We plan to fix this by the end of February 2020.
- The Penalty Charge Notice number, Contravention Code number and search fields do not highlight when in focus. This doesn’t meet WCAG 2.1 Success Criterion 2.4.7 Focus Visible. We plan to fix this by the end of February 2020.
- Some field labels (Penalty Charge Notice and Contravention code number) require you to focus on the field to view the labels. This doesn’t meet WCAG 2.1 Success Criterion 1.4.13 Content on Hover or Focus. We plan to fix this by the end of February 2020.
- The search field doesn’t have a clear description. Whilst there is a watermark in the field it is not set as the description. This doesn’t meet WCAG 2.1 Success Criterion Success Criterion 2.4.6 Headings and Labels. We plan to fix this by the end of February 2020.
- The language of the page has not been set. The page is written in British English. This doesn’t meet WCAG 2.1 Success Criterion 3.1.1 Language of Page. We plan to fix this by the end of February 2020.
- You can’t use a keyboard to navigate to the ‘return to parking home page’ link. This doesn’t meet WCAG 2.1 Success Criterion 2.1.1 Keyboard. We plan to fix this by September 2020.
- You can’t use the website without styling while using a keyboard. The ‘return to parking home page’ link is automatically followed as the first link on the page. This doesn’t meet WCAG 2.1 Success Criterion 2.1.2 No Keyboard Trap. We plan to fix this by September 2020.
- You can’t use the keyboard to navigate to ‘pay’ on the reasons page. This doesn’t meet WCAG 2.1 Success Criterion 2.1.1 Keyboard. We plan to fix this by September 2020.
- The reasons page isn’t fully operable using a keyboard. You can’t open the reasons dropdown links if styling is turned on. This doesn’t meet WCAG 2.1 Success Criterion 2.1.1 Keyboard. We plan to fix this by September 2020.
How we tested this website
This website was last tested on 28 January 2020. The test was carried out by Barbour Logic Ltd.
What we’re doing to improve accessibility
We are currently reviewing accessibility across all online channels in line with new EU legislation and expect changes to be in place before Sept 2020.