Top-up guidance

This information is to guide everyone involved in the process of ensuring a smooth transfer of people considering moving from their homes or hospital into accommodation where care is provided. The general principle governing this guidance is to ensure that there is clarity on the information we provide as they consider the options available to them.

What will be in the written agreement?

  • The amount of the top-up payment
  • The amount of the person’s personal budget How often payments are to be paid
  • To whom the payments must be paid
  • The provisions for reviewing the agreement
  • The consequences should the person be unable to continue to make a payment.
  • The effect of any increases in charges made by the service provider
  • The effect of any changes in the financial circumstances of the person paying the top-up