Certificate and delivery charges
Certificate charges
We charge £11 for your first certificate, which includes our charge for searching certificate records.
Additional certificates cost £11 each. Buying multiple certificates allows you to communicate with many organisations at the same time, without having to wait for your documents to be returned to you.
Delivery charges
| Delivery | Charge |
|---|---|
| Royal Mail Signed For | £3 |
| Royal Mail Special Delivery | £9 |
| Royal Mail International Signed and Tracked | £17 |
Please note: We are experiencing a high volume of certificate orders resulting in a delay in processing and dispatching them. We apologise for any inconvenience this may cause and will send you your order as soon as we can.
Refunds
To help us find your certificate, make sure that you provide all the information that we ask for. If we cannot find the certificate:
- we will not refund the £11 that you paid for the first certificate and record search
- we will refund any delivery charges that you paid
- we will refund any charges that you paid for additional certificates.