Overpayment of Thames Water charges

The sections in this guide explain how overpayments will be credited to tenant rent accounts and how to claim a refund if you’re an eligible former tenant.

Information for current tenants

The refund will be applied to current tenants’ rent accounts automatically. This was previously included as part of the water rate charge.

You do not need to contact us to ask for this to happen.

If you have held any previous tenancies with Lambeth between July 2001 and July 2019, please email Rentsteam@lambeth.gov.uk with the details to see if you are eligible for a refund at these properties.

You can also check the balance of your account by signing up to the Lambeth Tenant Account.