This could include:
- the birth of a baby
- household members moving in or out
- you moving
- your contact details changing - e.g., your email address, phone number§
- a change in a medical condition or disability
- closing your application
If you do not notifying us of these changes, you may not have the right priority, property size or accessibility needs identified to be able to bid on the right properties. It may also mean an offer of a property could be withdrawn.
The number of bedrooms you are eligible for may automatically update when any household member, other than the applicant(s), turns 21. When this occurs, the household member is no longer included in the calculation of the number of bedrooms you are eligible for. If this means you are no longer assessed as being overcrowded, and do not have another priority housing need, your application will be closed.
Discretion can be applied if they care for another household member or are cared for by another household member. Evidence will need to be provided for a discretionary decision to be made.
Notify us of a change
If you are on the housing register and there has been a change to your circumstances, or that of a household member (not related to a medical condition or disability), you will need to complete a change of circumstances form.
Report a change of circumstances
Allow 10 working days for any changes to be applied.
Check your application status in ‘My Account’ on the Home Connections website to see any changes to your band or the number of bedrooms you are eligible for.
Notify us of a change related to a medical condition or disability
If you, or a member of your household has a medical condition or disability that was not assessed as part of your housing register application, or has changed since it was, you will need to complete a housing medical assessment.
Complete a housing medical assessment
One assessment form should be completed per household member where relevant.
Before starting each assessment, make sure you have the following information:
- your housing application reference number - you must be an existing housing applicant
- details of the medical condition or disability
- details of any treatment being received - e.g., medication
- all relevant health professionals’ contact information
- electronic or scanned copies of all relevant and up-to-date evidence to support your application. You do not need to ask your GP or hospital for a letter of support. The Medical Assessment Officer will let you know if they require further information.
You will also need to describe how the medical condition or disability is affected by your current housing situation.
To find out how medical conditions or disabilities are assessed, including how it can influence the band, number of bedrooms and accessibility requirements you are eligible for, read our Housing Allocations Policy 2024 (PDF 506KB).
Wheelchair and adapted housing
In general, you will only be assessed as needing wheelchair or disability adapted housing if this is supported by an Occupational Therapy (OT) assessment. If you feel you may need special equipment or adaptations to your home, please contact Occupational Therapy on 020 7926 5555.
What to do if you disagree with our decision
You will be notified of the Medical Assessment Officer’s decision in writing. If you disagree with their decision, you can request a review. This must be requested within 21 days of receipt of the decision letter. Please write, explaining why you feel that the decision is incorrect and including any relevant evidence, to:
Housing Medical Reviews
Housing Allocations Team
PO Box 80771
London SW2 9QQ