11 July 2023
Your request
Which Case Management software are currently being used by the Council for the following:
- Social care / youth services
- Housing
- Legal
- Parking Permitting
- Tax
Who is the person responsible for the identified Software Systems? Please provide full name, title and contact information if possible.
If you do not have a case management system, how are cases currently managed and resolved?
Our response
Case management social care/youth services – Mosaic
Case management housing – Northgate
Case management legal - Visual Files
Case management parking permits – Liberator
Case management tax -Capita One Revenues and Benefits
Person responsible for systems:
Social care/youth - Director of Children's Social Care
Housing - Director of Housing
Legal - Director of Legal & Governance
Parking permits - Director of Residents Service
Council tax - Director of Residents Service
The final question is N/A as all the noted areas use a case management system.