Freedom of Information Act 2000 - Housing Benefits, Council Tax and Blue Badges
24 June 2022
Your request & our response
How can residents of the borough apply for Housing Benefits, Council Tax Refund/Rebate, Council Tax Support/Benefits, Council Tax Reductions and Exemptions and Blue Badges? Please respond and confirm whether the following options are available: via your website; by phone; in person or by visiting a council building; or using a printed form?
Residents can apply for all benefits and exemptions via our website, by telephone to our contact centre, or by visiting the Civic Centre on Brixton Hill if the resident is vulnerable. Lambeth Council works with third parties which will help customers complete application forms, such as Citizen's Advice. If the resident is extremely vulnerable with no support network, Lambeth will do a home visit.
Does your organisation provide face to face assistance to residents of the Borough to complete forms for Housing Benefits, Council Tax Refund/Rebate, Council Tax Support/Benefits, Council Tax Reductions and Exemptions and Blue Badges. If face to face assistance is available where is this available? Please provide all locations.
Yes in the Civic Centre (Brixton Hill) and also in our Libraries throughout the borough. Libraries provide more of a navigation service as opposed to direct form filling. This is mostly by appointment as opposed to drop-in. Our Libraries are situated in Clapham High Street, Brixton, South Lambeth Road, Streatham Library and Carnegie Library.
Where can residents of the borough without online access find telephone contact details to departments in your organisation that provide information about Housing Benefits, Council Tax Refund/Rebates, Council Tax Support/Benefits, Council Tax Reductions and Exemptions and Blue Badges? Provide all locations e.g. libraries, council offices?
There are posters and leaflets in the borough. They can be seen in our Libraries and the Civic Centre or any Lambeth building such as The Town Hall. Details are also included in any correspondence we send out such as the yearly Council Tax Bill, correspondence for Housing Benefit, Council Tax or Blue Badges.