Missed bin collections

Total complaints over bin collection

19 October 2022

Your request

Under the Freedom of Information Act, I would like to request the following data:

  • the total number of missed bin collections for the financial year 2021/2022 (1 April 2021 – 31 March 2022)
  • the total number of complaints received through all channels regarding missed bin collections for the financial year 2021/2022 (1 April 2021 – 31 March 2022)
  • the total number of recycling bins not collected due to “contamination” for the financial year 2021/2022 (1st April 2021 – 31 March 2022)

Our response

We are only able to provide data from 1 October 2021, when the contract was taken by the new contractor Serco. 

Dates: October 2021 - March 2021 

  • 3,341 of 317,754 total number of collections undertaken each week;  over the 27 week period this comes to 8,579,358 total collections
  • The total number of complaints received through all channels regarding missed bin collections for the financial year 2021/2022 (1st April 2021 - 31st March 2022). 3,341 and 126 complaints received on iCasework. 
  • The total number of recycling bins not collected due to 'contamination' for the financial year 2021/2022 (1st April 2021 - 31 March 2022) .4,170 is the number of contaminated recycling bins from low-rise properties (inclusive of repeat contaminated bins)
  • The Authority doesn't currently hold records of the number of contaminated bulk bin.