Having trouble with your mylambeth account? Find help - with registering, signing in, accessing your housing benefit, landlord, library or council tax information, signing up for garden waste collection and more.
Sections in this guide (click title to view)
- 1. Registering for an account
- 2. Activating your account
- 3. Change of address
- 4. Forgotten password or locked out of account
- 5. Garden waste collection
- 6. Library account
- 7. Council tax and business rates account
- 8. Housing benefits account
- 9. Housing management account
- 10. mylambeth support
1. Registering for an account
To register, go to register for a mylambeth account and follow the steps.
If you’re trying to register but the system isn’t accepting your email address, you may be on the sign in page. Click ‘I need to register’ or go to the registration page
Account unlock code
You will receive an unlock account code in the post if you have given us registration details, for example an address, that don’t match with council records.
The account unlock code is an extra security check which confirms your address and identity before you access your mylambeth account.
To register for an account, we ask for some personal details including name, address and date of birth.
We ask for your date of birth to confirm your identity so you can access all of the services available in your mylambeth account.
Who can register?
Anyone can register for an account, including people who live outside of Lambeth.
2. Activating your account
Activation link emails
Once you register online, we will send you an email with an activation link. Sometimes these emails can end up in your junk or spam folder so please check there if you can't see it in your inbox.
If you registered for mylambeth before Thursday 15 September 2016 you will need to activate your account using a PIN number.
The PIN number will be posted to your registered address so we can verify your address and make sure your online information is kept secure.
You can still access some services in mylambeth without your PIN number, so you don’t have to wait for it to arrive in the post - these are:
- garden waste registration and renewal
- ordering recycling bags
- your library account
Simply log in with your email address and password, and click 'skip this step for now' when you're asked to enter your PIN.
You will need to wait for your PIN number to arrive before you can access the following accounts:
To enter your PIN, log in with your email address and password, and enter your PIN when prompted. Be careful not to leave a space.
Once you've entered your PIN you won't have to enter it again.
3. Change of address
If you move house, you can update your mylambeth account to show this:
- Log in to mylambeth
- Select the 'My accounts' tab
- Select 'edit my details' on the right
- Choose change name/address
You can only change your address details once you’ve received your PIN number through the post and entered it on mylambeth.
Changing address in mylambeth does not change your address for council tax - you will need to do this through the council tax portal
4. Forgotten password or locked out of account
If you’ve forgotten your password, you can reset it:
- Go to the login page and click ‘I have forgotten my password’
- Enter your memorable word
You'll then be able to reset your password.
If you’ve forgotten your memorable word and your password, complete our Report issues with mylambeth form and one of our support team will help you.
Locked out of your account
If you enter your password incorrectly three times, you will be locked out of your account for an hour and won’t be able to try to sign in again in this time.
If you still can’t get into your account after an hour, try resetting your password - click I have forgotten my password on the login page.
If you still can’t get in and you’ve forgotten your memorable word, complete our Report issues with mylambeth form and the support team will send you a temporary password. You will need to login and use this temporary password within 24 hours.
5. Garden waste collection
You can sign up for or renew garden waste collection through your mylambeth account.
Every time you sign up for garden waste collection for six months or a year you will need to complete a new registration.
When you log in to your account:
- Go to my services
- Choose garden waste collection
- Go through the personal details steps
- When you are asked if you have a current registration, say that you DO NOT, as you need to create a new registration each time.
6. Library account
You can view your reserved items, view your items on loan and renew existing loans up to four times on your library account in mylambeth.
To add your existing library membership to your mylambeth account:
- Log in to mylambeth
- Go to My accounts
- Click ‘libraries and archives’ and enter you library card number and library PIN number. You will have been given a PIN number when you collected your library card.
If you provided an email address when you applied for library membership you can reset this PIN in mylambeth. Otherwise you will need to contact firstname.lastname@example.org
If you don't have membership yet, join a library now!
7. Council tax and business rates account
You can access your council tax and business rates account in mylambeth and view your account summary.
To add your council tax or business rates account you will need to:
- Go to add account
- Select council tax or business rates
- Provide your council tax or business rates account details
- Answer security questions
To view further information such as past payments and direct debits, click on the green link for the current billing period on the council tax or business rates summary page.
8. Housing benefits account
You can access your housing benefit account in mylambeth and view your account summary, your claim information and your entitlement calculation.
To add your housing benefit account to your mylambeth account:
- Log in to mylambeth
- Go to My accounts
- Choose ‘Housing benefits and/or council tax support’
- Enter your details (claim number, postcode, date of birth, national insurance number)
Click on a claim number shown in green and you’ll be able to see your benefit statement, showing payment history, benefit entitlement calculation and notification letters.
If a payment is made to your housing benefit account it will appear in mylambeth the next day.
Housing benefit entitlement
You can find out how your housing benefit was calculated.
Click on 'housing benefit entitlement' and then the relevant date. You can click on any text in green to see more information.
Housing benefit claim letters
Your mylambeth account will show you letters that are automatically generated by the housing benefit system.
You will not be able to see letters sent to you directly by your benefits advisor - you will need to keep your own copies of these.
You’ll be able to see these benefit notification letters in your mylambeth account:
- claim adjustment letter
- claim commence letter
- end of year statement
- claim suspend letter
- Claim unsuspend letter
Older housing benefit information
On your mylambeth account, you will be able to see information about your housing benefit claim going back to April 2013, if your claim has been uninterrupted since then.
If you need information that doesn’t appear on your mylambeth account contact the housing benefit department at email@example.com
9. Housing management account
You can access your housing account information within mylambeth, including rent and service charge balance, payment history and communal repairs.
From the list of available services, please click on 'Housing Management'. If you already have other services added such as council tax, click on ‘Add Account’ in the top left corner and then 'Housing Management' on the next screen.
You'll then be asked to enter the following details as they appear on your account. You can find these details on any correspondence that has been sent out to you.
- Housing payment reference (this is your service charge account number)
- First name
- Last name
- Date of birth
You may require an unlock code to verify the account is yours. If so, this will be sent out by post.
If you have any problems adding your account, please complete our Report issues with mylambeth form.
You can only add the account for one property to your mylambeth. If you own more than one property, you'll need to create other mylambeth accounts.
10. mylambeth support
If your question hasn’t been answered above, please complete our Report issues with mylambeth form.
We can answer questions and fix problems with your mylambeth account, but if your question is to do with one of the services on mylambeth, for example an error with your benefit information, you will need to contact the relevant department.