Simple requests and general enquiries
Some routine and simple requests for information, which could be satisfied by reference to a single record or document, can often be dealt with more quickly and efficiently as part of a service’s day-to-day business. You can make a general enquiry or contact the service directly rather than make a formal request.
There are many types of requests that fall into the category of general enquiry. Common ones include waste and recycling pick up times, requests for a form, or to query a place on the the housing register.