Compliments and complaints

Use this guide to find out about the complaints process and make a complaint about the health or social care that you or another person has received from our services.

We want to provide you with the best services possible. But, sometimes things may not be as good as they should be.

If you are unhappy about the service you have received from Lambeth Council’s Adult Social Care services, we would like to hear from you and have the chance to put things right.

We want to listen and respond to your comments, compliments and complaints and learn about how we can improve our services and prevent problems in the future.