Compliments, appeals, and complaints

Use this guide to find out more about how you can give us feedback about the health or social care that you or another person has received from our services.

Giving us your feedback

Your feedback really matters because it helps us improve the way we work.

If you want to tell us something about our services, your first step should be to contact the team that is providing the service.

Following this you can use these options:

Compliments: Tells us what we did well

Compliments form

Appeals: Request us to review an outcome that you may not be happy with

Appeals form

Complaint: The appeals doesn't resolve your issue and you would like to make a formal complaint

Complaint form

If you do not know the team's phone number, please contact us on 020 7926 5555 and one of our customer service advisors will assist you.

Select Adults, then
Option 1 (for those with no current adult social care service)
Option 2 (for those with an adult social care service)
Option 3 (safeguarding matters only)
Option 4 (all other enquiries)