Customer experience

We want to make sure our services deliver what you want, when you want, in a way that suits you best.

In partnership with you our customers, we have developed a strategy that outlines what we have agreed to achieve.

The challenge for all local authorities is to provide excellent customer service to our residents in a period of diminishing resources. To help achieve this we are introducing new customer standards. These will set out our promise to you and how we will improve our services.