Steps we’ll take to deal with anti-social behaviour
Anti-social behaviour is a serious breach of the tenancy agreement that all tenants sign when they move into one of our homes. If you are experiencing anti-social behaviour, report it to us.
Assess the seriousness of the incident
Once we have received your report, we will assess the seriousness of the problem before deciding what action to take. Below are the timescales for a response based on the seriousness of your issue.
| Risk rating and response time | Type of nuisance |
|---|---|
| High risk cases (24 hours to one working day) | Threats of physical assault, serious intimidation or harassment, racial incidents, domestic violence, serious damage to our property or insecure or abandoned premises. |
| Medium risk cases (2-5 working days) | Allegations of criminal activity, drug dealing, verbal abuse, youth nuisance or noise nuisance. |
| Low risk cases (5-10 working days) | Minor neighbour disputes, minor breaches of tenancy or boundary and land issues |
Develop an action plan
Your Tenancy Enforcement Officer will agree an action plan with you to resolve the problem, and will confirm this in writing to you. They will be honest about the likely outcome of the various forms of action, particularly legal action.
Depending on what happened, the action plan might include:
- you approaching your neighbour, and we would advise you to do this if suitable
- mediation
- an officer interviewing or writing to your neighbour
- contacting the noise team if there is a noise problem
- collecting more evidence, including evidence from other witnesses
- starting legal action - court action will only succeed if the right evidence is available, your tenancy enforcement officer can explain what the court requires
- involving Lambeth Council, other housing management departments, or other organisations.
Keeping you informed
Your tenancy enforcement officer will confirm the discussion and action plan in writing to you. This will include how and when they will contact you to discuss your case and offer support.
They will regularly review your case and decide with you any further action to be taken, so it is important that you let your tenancy enforcement officer know as soon as you can of any incident, or anything you think might be relevant.
Closing your case
When closing a case we will always let you know in writing, giving seven days notice of the intention to close the case. This gives you the opportunity to make a further complaint if you disagree with the case being closed.
On the closure of the case, you will be asked to complete a satisfaction survey which gives you the opportunity to feed back on how your case was handled, what else could have been done and your overall satisfaction. The comments and ratings from these satisfaction surveys will aid service improvement in the future.