Complaints about council leaseholder insurance enquiries
If you are not satisfied with the way your enquiry was dealt with, then, quoting the policy number, please write to:
Pen Underwriting Limited Complaints
Spectrum Building
55 Blythswood Street
Glasgow
G2 7AT
Phone: 0141 285 3539
Email: pencomplaints@penunderwriting.com
If you are dissatisfied with their response, you may write to the Risk and Insurance section.
Where a leak has occurred from a leasehold flat causing structural damage to the property below, the proprietors of the damaged property should contact SiriusPoint International Insurance Corporation via Pen Underwriting Ltd, on their claims helpline number 03330 107 190.
For general advice you may wish to contact Risk and Insurance on 020 7926 9330.
As a leaseholder, you are covered for damage to your window or door glass. It is Lambeth Council’s responsibility, as the freeholder, to maintain the window frames and the roof.