Rental e-bikes and e-scooters in Lambeth

Find out:

how to report a problem with a rental e-bike or e-scooter
where rental e-bikes and e-scooters should be parked
how to contact the operators
the rules for using rental e-scooters

The current operators are:

Voi
Lime
Forest

Report a problem with a rental e-bike or e-scooter

Contact the operator directly if you need to report:

a vehicle parked outside a designated parking bay
a vehicle blocking the pavement or causing an obstruction
an overfilled parking bay
a damaged or abandoned vehicle
dangerous riding
another problem with a rental e-bike or e-scooter

When you report a problem, include:

the operator's name
the vehicle identification number, if you can see it
the exact location
a photo, if possible
a short description of the problem

Contact an operator

Voi

Rental e-scooters.

Lime

Rental e-scooters and e-bikes.

Forest

Rental e-bikes.

Contact Lambeth Council

You can also report concerns to Lambeth Council by emailing: e-scootertrial@lambeth.gov.uk

We use reports to:

identify locations where enforcement may be needed
monitor recurring problems
monitor operator performance
help plan new or larger parking bays

We prioritise reports about urgent safety or accessibility issues. We may not be able to reply individually to general feedback. If you need an individual vehicle to be moved or removed, contact the operator directly.

Urgent safety and accessibility issues

Contact the operator immediately if a rental e-bike or e-scooter is causing an immediate danger or seriously blocking the pavement.

Tell them if the vehicle is:

blocking the whole pavement
blocking a dropped kerb
preventing wheelchair or mobility aid access
lying in the road or a cycle lane
creating an immediate safety risk

Call 999 if there is an immediate danger to life or an emergency that needs the police, ambulance or fire service.

Where to park rental e-bikes and e-scooters

Lambeth uses a bay-only parking system.

You must leave rental e-bikes and e-scooters in a designated dockless parking bay at the end of your journey.

Google map of parking bays

When parking a rental e-bike or e-scooter:

park it fully inside the marked bay
leave it upright and stable
make sure it does not extend outside the bay
do not block the pavement
do not block dropped kerbs or pedestrian crossings
do not block entrances, bus stops or emergency access
make sure there is enough space for wheelchair users, visually impaired people and people using mobility aids

If a bay is full, use the operator's app to find another parking bay.

Vehicles parked outside a designated bay may be moved or removed by the operator or the council's enforcement team.

Operators may also take action against users who repeatedly park outside designated bays.

Privately owned e-scooters

You cannot legally use a privately owned e-scooter on:

public roads
pavements
cycle lanes
cycle tracks
other public highways

Report the illegal use of privately owned e-scooters to the Metropolitan Police.

Lambeth Council cannot investigate privately owned e-scooters as operator-related incidents.

How rental e-bikes and e-scooters are managed

Lambeth Council works with the operators to manage rental e-bike and e-scooter services in the borough.

Operators are expected to meet requirements around:

parking and managing vehicles
moving vehicles that cause an obstruction
responding to safety and accessibility issues
managing the number and location of vehicles
sharing data with the council
managing parking bays

We use information from residents, operators and enforcement activity to identify recurring problems and places where new or larger parking bays may be needed.