Reporting an issue
If you are reporting an issue for the first time, we need the chance to resolve it before you submit a formal complaint.
Each service within the council can resolve common issues directly. This saves you from having to wait 20 working days for a formal response from our complaints team.
You can speak to them by phone, write to them or report it online.
Some services also have separate appeals arrangements, which are not a part of our complaints process. Common types of complaints that fall into this category are appeals and disputes relating to:
- penalty charge notices
- applications and planning enforcement
- school admissions
- housing benefit reviews
- disabled Blue Badges.
See appeals, disputes and exceptions to the complaints process for more details.
If you want to make a formal complaint please continue to find out more about our complaints process and how you can make a complaint to the council.