Privacy notice

This privacy notice tells you what to expect when Lambeth Council collects personal information.

Visitors to our websites

When someone visits our website we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns.

We do this to find out things such as the number of visitors to the various parts of the site.

This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

Use of cookies

You can read more about how we use cookies on our cookies page.

Search engine

Our website search and decision notice search is powered by Google.

Search queries and results are logged anonymously to help us improve our website and search functionality. No user-specific data is collected by either us or any third party.

Google Tag Manager

We use Google Tag Manager to manage our use of third party cookies on our website. This includes our use of Google Analytics and Hotjar.

Google Tag Manager itself is a cookie-less domain and doesn’t register personal data. It causes other cookies to be activated, which may register data under certain circumstances. Google Tag Manager doesn’t access this information.

We don’t collect or store any personal information, like your name or address, so this data cannot be used to identify who you are.


We use a third party provider called Hotjar to collect feedback for our website. Hotjar feedback is collected anonymously from users who submit a feedback form to help us improve our content and services.

Users who would like a response from us about their feedback may include their email address so that we may get in touch about it.

For more information about Hotjar, please view the Hotjar privacy notice.


We use a third party provider, GovDelivery, to deliver our monthly newsletters.

GovDelivery is provided by Granicus UK. We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our e-newsletter.

For more information, please see the Granicus UK privacy policy.


We use a third party service,, to publish Love Lambeth blog and some of our microsites.

These sites are hosted at, which is run by Automattic Inc.

We use a standard WordPress service to collect anonymous information about users' activity on the site, for example the number of users viewing pages on the site, to monitor and report on the effectiveness of the site and help us improve it.

WordPress requires visitors that want to post a comment to enter a name and email address.

For more information about how WordPress processes data, please see Automattic's privacy notice.