Use this guide to help you find information on making a noise, pollution or Anti-Social Behaviour complaint.
You should complete this form if you want to make a Noise, Pollution or Anti-Social behaviour related complaint.
If your complaint relates to noise or pollution nuisance and is happening within the following service operation hours (shown below) and you are happy for an officer to come into your property to assess the nuisance, you could opt for a visit from an officer by calling 020 7926 5000
If your complaint relates to Anti-Social Behaviour, please complete the form and a member of the team will respond to you as soon as possible.
| Monday | 9am to 5pm | No evening service |
| Tuesday | 9am to 5pm | No evening service |
| Wednesday | 9am to 5pm | No evening service |
| Thursday | 9am to 5pm | No evening service |
| Friday | 9am to 5pm | 7pm to 3am |
| Saturday | No daytime service | 7pm to 3am |
| Sunday | No daytime service | 6pm to 2am |
If the nuisance is occurring or occurred outside of the hours, you can still log this with us. This will be triaged and if there is a need, a member of the team will come back to you within 5 working days. Otherwise, it will be kept on file as a record of the issue. You can log this by webform, or by calling our main number.
You will need to provide the following contact details for the service to be able to contact you upon receipt of your complaint.
- Your name and address
- Contact No
- Email address
- If known, the address where the nuisance is coming from
- When the nuisance took place
- Details of the nuisance
Please Note:
- For issues related to Lambeth Housing ASB or noise that has happened in the past - Lambeth Housing ASB (applicable to single dwellings as well as estates)
- We are unable to accept anonymous complaints
- We are unable to respond to complaints of the following nature:
- People noise (Children playing / General everyday activity)
- Property noise (Water pipes / Boilers / Toilet flushing)
- Emergency Utility Works (Gas / Water / Electricity)
- For other types of nuisance, please contact the following departments:
