Your rent

Use this guide to help you find information about paying your rent.

Introductory tenancies and obligations

As a part of our policy for introductory tenancies, you will be contacted by one of our income officers in the first 10 days of your tenancy to ensure that everything is going smoothly.

The Income Officer will:

  • check to ensure that you are aware of your rent charges and that you have applied for Housing Benefit if you think you are entitled
  • be your port of call should you have any issues about your rent within the first year of your tenancy.

As an introductory tenant, your rights are much more limited than a secure tenant. As such, failure to pay your rent in this period or resolve any issues in terms of Housing Benefit could result in us refusing your transition to a secure tenancy.

Refusal to pay rent will result in a possession order being taken out on your property. Ultimately, this may result in the termination of your tenancy.