TMO complaints
If you live in a Tenant Management Organisation (TMO), you must first make your complaint to them.
Stage 1: complain to your TMO
Submit your complaint to your TMO.
The TMO will investigate your complaint and provide a response.
If you're not sure how to contact your TMO, see our list of Tenant Management Organisations and their contact details.
Stage 2: escalate your complaint
If you're unhappy with the outcome of your Stage 1 complaint, you can escalate your complaint to Lambeth Council.
Lambeth Council will review complaints that have completed the TMO's Stage 1 process.
If you wish to escalate your complaint to stage 2 please contact Lambeth's complaints team using the online form.
You can also read our complaints procedure for more information about how we handle complaints.
Complaint handling standards
TMO complaints are managed in line with:
- Lambeth's Corporate Complaints Policy (393 KB)
- the Ombudsman's Complaint Handling Code