Tenant Management Organisations (TMOs)

If you live in a Tenant Management Organisation (TMO), you must first make your complaint to them.

Stage 1: complain to your TMO

Submit your complaint to your TMO.

The TMO will investigate your complaint and provide a response.

If you're not sure how to contact your TMO, see our list of Tenant Management Organisations and their contact details.

Stage 2: escalate your complaint

If you're unhappy with the outcome of your Stage 1 complaint, you can escalate your complaint to Lambeth Council.

Lambeth Council will review complaints that have completed the TMO's Stage 1 process.

To escalate your complaint, contact the complaints team:

• complaints@lambeth.gov.uk
• 020 7926 9694

You can also read our complaints procedure for more information about how we handle complaints.

Complaint handling standards

TMO complaints are managed in line with:

• Lambeth's Corporate Complaints Policy (393 KB)
• the Ombudsman's Complaint Handling Code