Damp and mould repair FAQs
If you have damp, condensation, or mould in your home, this page provides quick answers to common questions about our repair process, safety, and priority timescales. If you are a tenant and need to report damp or mould, contact us immediately on tel. 020 7926 6000.
Common questions about your damp and mould repair
Are the chemicals you use to treat mould safe?
We use specialist mould removal products which are safe to use. It is recommended that you ventilate the room we are working in whilst they are applied.
What should I do if the timescales in the guide aren't being met?
Please get in touch with us on tel. 020 7926 6000. We will follow up the issue to ensure your repairs are put back on track.
I have a health condition which makes me more vulnerable to damp and mould - how quickly can you resolve the issue?
Please let us know your current circumstances when you call. We will prioritise repairs if you:
- have a health condition which makes you vulnerable to damp and mould
- are pregnant
- are elderly
- or have young children
How long does a mould treatment last?
Whilst the specialist mould removal products we use are effective mould can return if the underlying causes are not addressed. The aim of the investigation is to get to the root cause of the problem and avoid the mould returning,