Reporting a damp or mould issue
If you are a Lambeth Council tenant and have damp or mould in your home, report it as soon as possible so we can act quickly to fix it.
Call us to report a damp and mould issue: 020 7926 6000
What happens when you call
When you phone the contact centre, the agent will explain our process and ask you a series of questions. We'll ask about the severity of the damp and mould and your household's circumstances (e.g., if you are elderly, disabled, or have young children).
This information helps us understand the health risks and decide how quickly your appointment needs to be prioritised.
The agent will then book an appointment with you for a:
- Mould Treatment: To quickly clean and treat the affected areas to deal with the immediate health risk the mould presents.
- Inspection: To thoroughly investigate the cause of the damp so we can identify preventative work to help stop it from returning.
Prioritising serious hazards
If the issue represents a significant or emergency hazard, we have fixed deadlines to respond, as required by Awaab's Law.
| Hazard Level | Our Commitment | Timescale |
|---|---|---|
| Emergency Hazard | Inspect and make the area safe. | Within 24 hours |
| Significant Hazard | Inspect the home. | Within 10 calendar days |
| Significant Hazard | Make the area safe (following inspection). | Within 5 calendar days of the inspection |