Prepare for your collection
Check how to prepare your bulky waste, to make sure we're able to collect it:
- securely tie together any loose items, like wood, or put them in a strong bag - each bundle or bag must weigh no more than 14kg
- roll up and tie any carpet or rugs
- seal fridge and freezer doors shut, so that children cannot get inside
- put your bulky waste outside by 6am on the day of your collection, but after 8pm on the night before your collection day
- we'll only collect items listed and paid for on your booking
Our collections run up to 6pm. If your collection has not been made by this time, you can report a missed collection.
Where to put your bulky waste
If you have a front garden, put your collection:
- inside your front garden
- as close as possible to the boundary of the pavement and the garden entrance
If you do not have a front garden:
- put your collection on the pavement at the front of your property
- make sure it does not block the pavement
If you live on an estate and have communal bins:
- put your collection where your rubbish is usually collected from
- make sure it does not block the shared bins, as this may delay the collection of your general rubbish
- if your estate has a designated bulky waste collection point, please leave your items there
If you're unsure where to leave your bulky waste collection, call us on 020 7926 9000 for more information.