All Lambeth residents have the right to live in a safe and well-maintained home.
The Disrepair Arbitration Scheme is designed to ensure any repairs you require are completed to a high standard, and to provide compensation if you’ve been unreasonably let down.
The scheme ensures that any disrepair is resolved by an independent arbitrator, who has the power to award compensation in exactly the same way as the courts, without you needing to employ a lawyer or pay their costs.
It is straightforward way to resolve your disrepair claim and receive 100% of your compensation award.
Before making an application to the scheme you should have gone through our complaints process and given us an opportunity to make things right.
Download the full residents' guide (PDF 351KB)
Download the terms of reference (PDF 272KB)
If you have any questions about the scheme, please email us at disrepairarbitration@lambeth.gov.uk.