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Customer experience
  • Customer experience strategy
    • Introduction
  • Customer standards
    • Background
    • Standard 1 - we make it easy
    • Standard 2 - we sort your issue
    • Standard 3 - we say sorry
    • Standard 4 - we listen
    • Standard 5 - we’re careful
    • Standard 6 - we’re accessible and transparent
  • How we will measure ourselves
    • First update
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Customer experience strategy

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Cllr David Amos
Councillor Amos' introduction to the strategy
Councillor Amos' introduction to the strategy
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A view of Brixton Market
Download the customer experience strategy
Download the customer experience strategy
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Customer experience
  • Customer experience strategy
    • Introduction
  • Customer standards
    • Background
    • Standard 1 - we make it easy
    • Standard 2 - we sort your issue
    • Standard 3 - we say sorry
    • Standard 4 - we listen
    • Standard 5 - we’re careful
    • Standard 6 - we’re accessible and transparent
  • How we will measure ourselves
    • First update
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