Our residents want improvements to their customer journey. They have asked for more transparency in
- what we’re doing
- our commitment to deliver against service levels
- and a joined-up customer service experience so that whoever they deal with knows their issues and can resolve them, quickly.
We will apply the six standards below across the council. We will do this internally across all services and externally with residents and customers.
Image
We make it easy
We make it easy for you to access services and interact with us.
Image
We sort your issue
We resolve your queries at the first point of contact and keep you updated if it takes longer.
Image
We say sorry
We say sorry if we get things wrong and put it right, quickly
Image
We listen
We listen to your feedback and take it into account when making improvements to our services
Image
We're careful
We will only collect relevant information from you, store it safely and use it appropriately
Image
We're accessible and transparent
We are an accessible and transparent council