Our residents want improvements to their customer journey. They have asked for more transparency in
- what we’re doing
- our commitment to deliver against service levels
- and a joined-up customer service experience so that whoever they deal with knows their issues and can resolve them, quickly.
We will apply the six standards below across the council. We will do this internally across all services and externally with residents and customers.
We make it easy for you to access services and interact with us.
We resolve your queries at the first point of contact and keep you updated if it takes longer.
We say sorry if we get things wrong and put it right, quickly
We listen to your feedback and take it into account when making improvements to our services
We will only collect relevant information from you, store it safely and use it appropriately
We are an accessible and transparent council