Demonstrating our behaviours

Here are some examples of how to address Lambeth’s core behaviours in your application.

Equity Behaviours

Listen to the views of others and ask for their opinions Ensure fairness and justice is at the heart of our decision making.
Take time to build trust, taking accountability for doing what we agree to do.
Work as one team for Lambeth, encouraging everyone to play their part.
Take positive action to ensure everyone has opportunities to learn and grow at work.
Encourage everyone to be themselves at work and value who they are
Are inclusive and celebrate diversity, recognising everyone as individuals.

Exclude others or not listen to what they have to say.
Make decisions or act in a way that intentionally disadvantages one group over another.
Say one thing and do another or set out to fail on delivering our commitments.
Cut people out or fail to recognise what they can bring.
Exclude anyone from the opportunity to learn and grow or favour some individuals and groups over others.
Act in a way that makes anyone feel discouraged, under valued or not proud of who they are.
Look only for people like ourselves because it's what we know.

Are proud of our borough and people and aim for the highest possible standards of excellence in everything we do.
Are flexible and try new things when it’s appropriate to do so.
We work as one team for Lambeth facing our challenges together.
Are courageous for our residents and communities and stop at nothing to ensure they have the best possible outcomes.
Innovate and look for creative ways to do things better, being curious about possibilities.
Positively challenge and encourage each other and look for solutions together.
Encourage each other to grow and develop taking advantage of opportunities to learning from others

Disrespect our people and places or talk negatively about the work we do.
Stick to things that no longer add value or add to improving what we do.
Work in silos, passing responsibilities and tasks around where it’s not appropriate.
Shy away from the hard decisions or actions because they are difficult or challenging.
Avoid challenging the status quo or stick with inefficiency because it’s easier.
Blame one another or delegate responsibility when it’s not appropriate to do so.
Act more favourably to certain people or groups at the detriment of others.

Treat each other with respect and dignity just as we would want for ourselves
Encourage each other to do our very best work.
Support and look out for one another, lending a hand wherever we can.
Learn from mistakes and take action to put things right together.
We work with empathy seeking to understand one another and nurse everyone is heard.
Take the time to communicate with each other, being honest, open, and genuine, providing timely feedback on what we can do better.
Show compassion and patience recognising we all have unique experience
We look after our health and wellbeing and that of others. We talk openly about the issues that impact on us and take action to address them.

Make people feel bad or intentionally uncomfortable.
Put each other down or undermine one another.
Watch colleagues struggle when we know we can help and support.
Blame each other, pass problems around or become defensive.
Silence views because they make us uncomfortable or ignore the experiences of others because they are not like our own.
Intentionally mislead, hide the truth, or avoid difficult conversations. We don’t avoid challenging situations.
Get frustrated and angry towards each other.
Ignore stress and pressure within the workplace and dismiss it being a problem just for the ‘individual’.

Do the right thing even when it’s tough and communicate our decisions in a timely way.
Take individual and collective accountability for performance and delivery.
Plan ahead, getting the basics right and take swift action when problems arise.
Are risk aware and ensure that our decisions and actions are informed and understood.
We provide timely and constructive feedback to one another in a professional way when it’s appropriate to do so.
Take responsibility for our learning and share our knowledge and skills with others.
Know our residents, communities and customers, their needs and put them at the centre of everything that we do.
Are curious and ask questions to find the information we ned to do our jobs.

Do the wrong things because it’s quicker or easier or fail to communicate our decisions.
Pass accountability off or make excuses for not delivering on our commitments, not taking ownership or passing the blame.
Avoid dealing with problems for fail to act on issues.
Stay away from risk or pass difficult decisions around to avoid problems.
Walk pass door behaviour or avoid difficult conversations because they make us feel uncomfortable.
Hold onto what we know when we could help others to learn and grow.
Act in a way that makes anyone feel discouraged undervalued or not proud of who they are. We don’t assume what people need.
Wait, delay or stall because we don’t know or have been told.