We’ll tell you that we’ve received your application within 10 working days.

We’ll then try to confirm when you lived in or visited a Lambeth children’s home or Shirley Oaks Children’s Home. We will do this by checking against the records and data that we have.

If we cannot do this, we may need to contact you for more information.

If you’re applying for an Individual Redress Payment, we may also need to review your care records. However, you do not need to apply for your care records before submitting your application.

Sections on this page (click to view)

Sections in this guide (click title to view)

1. When you can expect a decision

Harm's Way Payment

We’ll aim to review your application and make an offer within 30 working days of telling you that we’ve received it.

Individual Redress Payment

If you need to have a medical assessment, where possible we’ll arrange an appointment with a medical expert within 30 working days of telling you that we’ve received your application.

Once we get the medical report back (within 12 weeks of your medical assessment), we’ll aim to make an offer to you within 30 working days.

Who deals with your application

The council’s Redress team will deal with your application.

If you’re applying for an Individual Redress Payment, our scheme solicitors (Kennedys LLP) will also deal with your application.

2. Asking for an update

If you want an update about your application after you’ve submitted it, contact:

  • your solicitor (if you’ve used a solicitor)
  • the Redress team (if you’ve applied directly yourself)